GROUP SALES FAQ

What makes a group?


A group of six or more people constitutes a group.




Do you offer group discount rates?


Yes, we do offer group discounts on select performances. School group discounts are also available. Call 847-543-2431 to find out more.




Where will our seats be?


Your group will receive the best seats available for your performance. We will make every effort to seat all of the members of your group together. Placing your group reservation and paying the deposit as early as possible is an excellent way to ensure great seating. If late, all groups will be seated at the discretion of the James Lumber Center Management.




How do I make a group reservation?


Please call to book your group at 847-543-2431. The JLC Box Office hours are Monday – Friday, noon to 5 p.m. You may also email us at JLCGroupSales@clcillinois.edu.




Group Reservation Process in 3 Simple Steps:


Step 1:
Call 847-543-2431 to make your reservation
Step 2:
Provide us with the following information: • Performance/Date/Time • Organization name, contact name, phone number, email address and mailing address • Total number of seats to reserve (include teachers and chaperones) • Preferred seating section ( Seating Charts) • Special needs (such as wheelchair seating) Step 3:
A Group Sales Agreement and reservation confirmation will be emailed to the group contact, approximately one week after your request is received by the Group Sales office.




What is needed for a deposit?


We require a non-refundable deposit of 10% (minimum $50) with each group reservation. This deposit is due as soon as possible to guarantee your reservation.




When is the final payment due?


Your remaining balance will be due 30 days prior to the scheduled performance. If payment is not received, the Group Sales Agreement is subject to cancellation. Once we have received final payment, tickets cannot be refunded or exchanged.




Can I change my group order?


Absolutely. If a change in the number of tickets is desired prior to final payment, we will make the necessary adjustments. Seating is subject to availability. Please note: Once final payment has been made, we are not able to refund payment for unused seats.




What methods of payment are accepted?


We accept checks, cash or credit cards as methods of payment for any Group Sales event. Checks should be made payable to the College of Lake County.
We accept Visa, MasterCard, Discover and American Express.




When will I receive my tickets?


After the final payment has been received, we will mail your tickets to the group contact to disburse among your group members. School group sales will receive a confirmation letter to be presented at the group sales table.




Do your theatres have wheelchair seating?


The James Lumber Center for the Performing Arts is ADA Compliant. The facility is wheelchair accessible with an assistive listening system, Braille signage and other amenities. Some performances are sign language interpreted. The JLC Mainstage Theatre has accommodations for 10 wheelchairs plus 10 companion seats, per ADA regulations. Please notify Group Sales at 847-543-2431 at least two weeks prior to your scheduled event so that we may be able to accommodate you. For more ACCESSIBILITY INFORMATION




Where is the group entrance?


For groups requiring buses or motor coaches, please drop off and pick-up groups at our south entrance, on the corner of College Drive and Rotunda Way. There will be signs posted (“Bus Drop-Off”) at CLC, and a map will be provided for you prior to your visit. On-site parking is available for buses and motor coaches. The theater doors will open 30 minutes before the performance. We encourage you to arrive no later than 15 minutes prior to the start of the performance. Latecomers will be seated at the discretion of the JLC House Supervisor.





 

19351 West Washington Street • Grayslake, IL   60030

©2019 by James Lumber Center